Policies

RETURN POLICY

  1. All items must be received within 30 days of purchase to qualify for a return or exchange.
  2. Email info@treetopbaby.com if you would like to return part or all of your order. Please include the sale date, items wished to be returned, and order number if possible.
  3. All items must be unwashed, and in new condition with all instructional material intact. Items containing smells such as smoke or with pet hairs will not be accepted and returned at the buyers expense.
  4. Items will be refunded in the form of payment minus original shipping fees and a 10% restocking fee unless a noted defect to the product.
  5. Exchanges are allowed one time. If there is a difference in price the customer is responsible for this difference. Customer is responsible for shipping to send the product back to us unless a noted defect. If you paid shipping in the original purchase we will pay for shipping on an exchanged item to send the new item back to you.
  6. Exceptions to the 30 day return policy are allowed when the product is purchased for an expecting parent however the due date must be noted with the original purchase (in notes section) for qualification.Email  info@treetopbaby.com for more information on returns/exchanges and before returning ANY product to Treetop Baby.

    All sale and clearance items are a final sale.

LAYAWAY POLICY

Please email info@treetopbaby.com if you are interested in starting a layaway. You will be given a code to use at checkout. 50% of the order is due upfront.

PRIVACY POLICY

At Treetop Baby, we understand that privacy is important. Our Privacy Agreement applies to all of the products, and services offered by Treetop Baby. When you send email or other communications to Treetop Baby, we may keep those communications in order to process your inquiries, respond to your requests and improve our services. We will not give or sell your information to anyone else without consent from you. Please note that our Privacy Agreement may change from time to time. Your rights would not be reduced without consent. Any changes will be re-posted here and all significant changes will be sent by email.